Version of 6 October 2026
These Terms of Service are written in English. The Simplified Chinese, Traditional Chinese, Japanese and Korean versions are translations provided for convenience. If the versions differ, the English version prevails.
1.1 The website myfate.ai, our web and desktop applications and our iOS and Android apps (together, the "Service") are operated by:
Wislinker GmbH
Nordwestbahnstr. 101/1/4, 1200 Vienna, Austria
VAT ID: ATU77226379
E-mail: support@myfate.ai
Phone: +43 677 63378416
("we", "us", "our"). Further company details are set out in our Imprint.
1.2 These Terms govern the contract between you and us for the use of the Service, including the purchase of Credits, VIP Passes and VIP Monthly Subscriptions. They apply when you create an account, use the Service or make a purchase.
1.3 The Service is intended only for persons aged 18 or over.
1.4 A "consumer" is a natural person acting for purposes outside their trade, business or profession. Where these Terms refer to statutory consumer rights, those rights apply if you are a consumer.
2.1 The Service provides tools based on traditional Chinese culture and metaphysics, such as Zi Wei Dou Shu charts, Four Pillars (BaZi), the I Ching, an almanac, name analysis, a feng shui map, readings generated by artificial intelligence ("AI Readings") and community features.
2.2 Nature of the content. All charts, readings and other content are provided for cultural reference, self-reflection and entertainment. Traditional metaphysics is not a scientific method of prediction, and we do not promise that any statement about you, other people or future events is accurate. The content is not medical, psychological, legal, tax, financial, investment or other professional advice and does not replace such advice. Do not make important decisions on the basis of the Service alone; consult a qualified professional.
2.3 AI Readings. AI Readings are generated automatically by large language models operated by third-party providers, on the basis of chart data and your question. They may be inaccurate, incomplete or inconsistent, and they do not represent our views.
2.4 We may develop the Service further. While a VIP Pass you have paid for, or a paid billing period of a VIP Monthly Subscription, is running, we will not remove or materially restrict the features it includes unless we are legally required to do so; in that case section 9.2(c) applies.
3.1 Some functions require an account. You can register with an e-mail address, verified by a one-time code, or, where offered, sign in with Apple or Google. You must provide accurate information and keep your login credentials confidential. If you suspect misuse of your account, tell us immediately at support@myfate.ai.
3.2 Your account is personal. You may not sell, transfer or share it.
3.3 You can delete your account at any time in the account settings. The account is deactivated immediately and permanently deleted after 30 days; during those 30 days you can ask us to restore it. Credits and any remaining VIP time are tied to your account. Unused purchased Credits and remaining VIP time lapse when the account is permanently deleted, except where sections 12.2, 12.3 or 14.3 provide for a refund. Before you confirm deletion, we show you your Credit balance and any remaining VIP days. Deleting your account also cancels a VIP Monthly Subscription bought on our website, web app or desktop app: it is not renewed, and no further payments are taken. Deleting your account does not cancel a subscription bought through the App Store or Google Play (see section 6.8).
4.1 You must not: (a) use the Service for unlawful, fraudulent, defamatory, harassing or infringing purposes; (b) publish content in community features that is unlawful or violates the rights of others; (c) enter personal data of other people unless you are entitled to do so; (d) reverse-engineer, decompile or circumvent technical protection of the Service, except where the law allows it; (e) access the Service with bots, scrapers or other automated means, or place a disproportionate load on it; (f) circumvent the Credit system or exploit errors for your own benefit.
4.2 Community content. For content you publish in community features, you grant us a non-exclusive, royalty-free licence to store, display and make it available within the Service for as long as it remains published. We may remove content or restrict functions where content breaches these Terms or the law. Nicknames are subject to moderation.
5.1 Credits (shown in the Service as "points" or "fortune points") are a prepaid unit used to unlock paid functions of the Service, in particular AI Readings. The number of Credits required is shown before you use a function. If we increase the number of Credits required for an existing function, we will announce this in the Service at least 30 days in advance. Within that period you may ask us to refund the unused part of the Credits you purchased before the announcement, in proportion to the price paid.
5.2 Purchased Credits are added to your account immediately after your payment is confirmed.
5.3 Credits have no cash value. They cannot be exchanged for money, transferred to another account or sold, except as provided in sections 5.1, 8, 9, 12 and 14.3.
5.4 Automatic return of Credits. If an AI Reading fails for technical reasons, or Credits are deducted but the paid function is not delivered, the deducted Credits are automatically returned to your Credit balance. This is a return of Credits, not a refund of money.
5.5 Bonus Credits, such as a registration bonus or promotional Credits, are free of charge and may be subject to conditions stated when they are granted.
6.1 Some sections of the Service are available only to VIP members.
6.2 On our website, web app and desktop app, VIP access is offered in two forms: (a) the VIP Pass (section 6.3), a one-time purchase that does not renew; and (b) the VIP Monthly Subscription (sections 6.4 to 6.7), which renews automatically every month until it is cancelled. Before you pay, the product and the payment page show which of the two a product is and its price.
6.3 VIP Pass. A VIP Pass (in the Service also shown as "VIP" or "Premium VIP") is a one-time purchase that gives VIP access for the number of days stated at the time of purchase. The VIP Pass starts when payment is confirmed and runs for consecutive calendar days, whether or not you use the Service. A VIP Pass does not renew automatically. Nothing is charged when it ends, and you do not need to cancel it. You can buy a new VIP Pass at any time.
6.4 VIP Monthly Subscription. A VIP Monthly Subscription (in the Service also shown as "Premium Monthly Subscription") gives VIP access for consecutive billing periods of one calendar month each. It is concluded for an indefinite period, has no minimum term and continues until it ends under these Terms (in particular sections 3.3, 6.5 to 6.7, 8.4 and 12). The first billing period starts when your first payment is confirmed; each following billing period starts on the same day of the month as the first payment (or on the last day of a month that has no such day). The price per billing period, including VAT, is shown before you pay (on the date of these Terms: EUR 5.00 per month). It is charged at the start of each billing period to the payment method you used for your first payment, which Stripe stores for this purpose. Each payment appears under My account → Payment records; on request, we send you a receipt for any payment by e-mail (support@myfate.ai). You can have only one automatically renewing VIP subscription at a time: if you already have one through our website, the App Store or Google Play, you cannot buy another; please manage the existing one where you bought it.
6.5 Cancelling and resuming. You can cancel a VIP Monthly Subscription at any time without giving reasons, by clicking "Cancel subscription" under My account → Subscription in our web app or desktop app, or by e-mail to support@myfate.ai. Cancellation takes effect at the end of the current billing period: you keep VIP access until then, and no further payment is taken. Your account shows the date on which the subscription ends. Until that date, you can undo the cancellation by clicking "Resume auto-renewal" under My account → Subscription; the subscription then continues on the same terms. The fee for the current billing period is not refunded when you cancel, unless you have withdrawn from the contract under section 8 or sections 9.2, 12 or 14.3 or mandatory law provide otherwise.
6.6 Failed renewal payments. If a renewal payment fails, Stripe will retry it over the following days, and we or Stripe may ask you to update your payment method. VIP access for the new billing period is provided once the payment has succeeded. If the payment still fails after the last retry, the subscription ends, and you owe nothing for that billing period.
6.7 Price changes. We will not increase the price of an existing VIP Monthly Subscription without your express consent. We will ask for your consent at least 30 days before the new price is to apply. If you do not consent, the subscription continues at the existing price; in that case we may end it at the end of a billing period by giving you at least 30 days' notice by e-mail.
6.8 If you subscribe to VIP in our iOS or Android app, the subscription is sold and billed by Apple (App Store) or Google (Google Play). Its renewal, cancellation and refunds are governed by Apple's or Google's terms. You can manage or cancel it in your Apple ID or Google Play account settings.
7.1 Prices on our website, web app and desktop app are stated in euros (EUR) and are final prices including the statutory value-added tax (VAT) applicable to your purchase. We do not charge any additional fees. Your bank or card issuer may charge currency conversion or foreign transaction fees.
7.2 Payments on our website, web app and desktop app are processed by Stripe Payments Europe, Ltd. (Ireland). The available payment methods are shown at checkout. We do not receive or store your full card details.
7.3 Purchases in our iOS and Android apps are processed by Apple or Google under their terms. The price, currency and taxes shown in the store apply.
7.4 Ordering: you select a product and check the price and the information shown. For Credits, you tick the box described in section 8.2. For a VIP Pass, the notice described in section 8.4 is shown directly below the payment button. For a VIP Monthly Subscription, the monthly price, the fact that it renews automatically every month until you cancel it, how to cancel it and the notice described in section 8.4 are shown directly below the payment button before you pay. You then click the payment button, which indicates that the order involves an obligation to pay. By doing so you make a binding offer. The contract is concluded when your payment is confirmed and the Credits, VIP Pass or VIP Monthly Subscription are added to your account. Your order history is available under My account → Payment records, receipts are available on request at support@myfate.ai, and these Terms can be viewed and saved on our website at any time.
8.1 If you are a consumer, you generally have the right to withdraw from a contract concluded at a distance within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.
8.2 Credits and digital content: consent and loss of the right of withdrawal. Credits, and the content unlocked with them, are digital content not supplied on a tangible medium. We begin supplying it immediately after payment by adding the Credits to your account. Before you pay for Credits, we therefore ask you to tick a box by which you (a) expressly consent to our beginning performance before the withdrawal period ends and (b) acknowledge that you thereby lose your right of withdrawal. You cannot pay without ticking the box. Once we begin supply after you have given this consent and acknowledgement, your right of withdrawal expires (Article 16(m) of Directive 2011/83/EU; § 18(1)(11) of the Austrian Distance and Off-Premises Contracts Act, FAGG).
8.3 Immediately after your payment is confirmed, and at the latest when the Credits, VIP Pass or VIP Monthly Subscription are added to your account, we send you an e-mail, to the e-mail address you provide at checkout, confirming the contract and, where applicable, your consent and acknowledgement under section 8.2 or your request under section 8.4. These Terms, including the model withdrawal form, are attached to that e-mail as a text file. For a VIP Monthly Subscription, this confirmation also states the monthly price, that the subscription renews automatically every month until it is cancelled, and how to cancel it.
8.4 VIP Pass and VIP Monthly Subscription. Both are services. You may withdraw within 14 days of the conclusion of the contract. When you pay, a notice directly below the payment button informs you that by clicking it you request that VIP access start immediately; by clicking the payment button you make that request. If you then withdraw, your VIP access ends when we receive your withdrawal, and you pay an amount proportionate to the VIP days provided until you informed us of your withdrawal (Article 14(3) of Directive 2011/83/EU; § 16 FAGG); we refund the rest within 14 days. A VIP Monthly Subscription from which you withdraw ends and is not renewed. The right of withdrawal for a VIP Monthly Subscription exists once, from the day the subscription is first concluded; its monthly renewals do not give rise to a new right of withdrawal (Court of Justice of the EU, Case C-565/22). You can cancel the subscription for the future at any time under section 6.5.
8.5 How to withdraw. Where a right of withdrawal exists, you can withdraw in either of the following ways:
(a) Withdrawal function (for purchases on our website, web app or desktop app). Throughout the withdrawal period, the button "Withdraw from contract here" is shown next to each order concerned under My account → Payment records in our web app (myfate.ai/app) and desktop app. When you click it, you can enter or confirm your name, the order concerned and the e-mail address to which we should send our acknowledgement, and you then submit your withdrawal by clicking "Confirm withdrawal". We send you an acknowledgement of receipt by e-mail without undue delay, stating the content of your withdrawal and the date and time we received it.
(b) Any other clear statement, for example by e-mail to support@myfate.ai or by letter to the address in section 1.1. You may use the model withdrawal form in the Annex, but you do not have to.
It is enough to send your withdrawal before the withdrawal period expires. The withdrawal function is also shown for Credit orders; if your right of withdrawal for those Credits has expired under section 8.2, we will tell you so in our reply. We refund any amount due within 14 days of receiving your withdrawal, using the payment method you used, free of charge.
8.6 Purchases made through the App Store or Google Play are handled by Apple or Google. Withdrawal and refund requests must be made to them under their terms (Apple: reportaproblem.apple.com; Google Play: your Google Play order history).
9.1 Once Credits have been added to your account, they are not refundable. This does not limit your mandatory statutory rights.
9.2 In the following cases, contact support@myfate.ai with your order number and we will refund the amount concerned to the original payment method:
(a) you were charged more than once for the same order;
(b) you were charged an incorrect amount;
(c) the Credits, VIP Pass or VIP Monthly Subscription you paid for were not provided, or a paid service could not be provided for reasons for which we are responsible;
(d) any other case in which mandatory law gives you a right to a refund, including statutory warranty rights.
9.3 Failed AI Readings are dealt with by the automatic return of Credits under section 5.4.
9.4 If a payment is reversed or refunded through your bank, card issuer, Apple or Google, we may remove the Credits or VIP time obtained with that payment.
9.5 VIP Monthly Subscription. A renewal payment is not refunded once the new billing period has started, except in the cases in section 9.2 or where mandatory law provides otherwise. To avoid the next renewal, cancel before the current billing period ends (section 6.5).
You have the statutory warranty rights for digital content and digital services (in Austria, under the Consumer Warranty Act, VGG). Please report defects to support@myfate.ai.
11.1 We are liable without limitation (a) for damage caused intentionally or through gross negligence; (b) for injury to life, body or health; (c) under the Austrian Product Liability Act; and (d) in all other cases in which liability cannot be excluded or limited by law.
11.2 In cases of slight negligence, we are liable only for breach of an essential contractual obligation, meaning an obligation whose fulfilment is necessary for the proper performance of the contract and on which you may regularly rely. In that case our liability is limited to the damage that is foreseeable and typical for this type of contract. Otherwise we are not liable for slight negligence.
11.3 Subject to section 11.1, we are not liable for decisions you take or do not take on the basis of content from the Service (see section 2.2).
11.4 These limitations also apply to the personal liability of our employees, representatives and agents.
12.1 The contract for the use of the Service runs for an indefinite period. You can end it at any time by deleting your account. If you end the contract because of a material breach by us, the unused part of your purchased Credits, of any VIP Pass and of the current billing period of any VIP Monthly Subscription is refunded as described in section 12.2.
12.2 We may suspend or terminate your account for good cause, in particular for serious or repeated breaches of these Terms or unlawful use, after a prior warning where reasonable. If we terminate your account for reasons other than your breach, we refund the unused part of your purchased Credits, of any VIP Pass and of the current billing period of any VIP Monthly Subscription in proportion to the price paid. When your account is terminated, a VIP Monthly Subscription bought on our website, web app or desktop app ends and is not renewed.
12.3 If we discontinue the Service as a whole, we will tell you at least 30 days in advance, end all VIP Monthly Subscriptions so that no further payments are taken, and refund the unused part of your purchased Credits, of any VIP Pass and of the current billing period of any VIP Monthly Subscription in proportion to the price paid. Bonus Credits are not refunded.
The Service and its content, including software, algorithms, design, texts, graphics and reading templates, are protected by copyright and other rights. We grant you a non-exclusive, non-transferable right to use the Service for personal, non-commercial purposes for the duration of the contract. You may save and print your own readings for personal use.
14.1 We may change these Terms with effect for the future only (a) to reflect changes in law, case law or binding app store rules, (b) to describe new features that are optional for you, or (c) where the change is neutral or only advantageous for you. We will notify you of changes by e-mail or in the Service at least 30 days before they take effect and will highlight what is changing.
14.2 Any other change, and any change to the main obligations of either party, requires your express consent. Changes never apply to your detriment to Credits or VIP Passes you bought, or to a billing period of a VIP Monthly Subscription that has already started, before the change takes effect. Price changes for an existing VIP Monthly Subscription are governed by section 6.7.
14.3 If you do not agree with a change under section 14.1, you may object, or end the contract by deleting your account, before the change takes effect. If you end the contract by deleting your account before the change takes effect, section 12.2 (refund of the unused part) applies in the same way. If you object, we may end the contract on the date the change takes effect; section 12.2 (refund of the unused part) then applies. If you neither object nor end the contract, the changed Terms apply from the effective date. We will point this out specifically in our notice.
15.1 If you obtained our app from the Apple App Store, the following also applies. These Terms are concluded between you and us only, not with Apple. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app. We, not Apple, are responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer protection claims. If a third party claims that the app infringes its intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim. You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple's Licensed Application End User License Agreement also applies: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
15.2 If you obtained our app from Google Play, the Google Play Terms of Service also apply to your use of Google Play: https://play.google.com/about/play-terms/
15.3 Where these Terms conflict with mandatory app store rules, those rules prevail to the extent required.
16.1 If you have a complaint, please contact support@myfate.ai. We aim to reply within 14 days.
16.2 Consumers may also contact the Internet Ombudsstelle (www.ombudsstelle.at), an Austrian consumer dispute resolution body. Our participation in such proceedings is voluntary; we will tell you in each case whether we will take part.
17.1 These Terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of that country (Article 6(2) of Regulation (EC) No 593/2008, Rome I).
17.2 If you are a consumer, you may bring proceedings against us in the courts of your place of residence or in Vienna, and we may bring proceedings against you only in the courts of your place of residence, unless mandatory law provides otherwise.
18.1 If any provision of these Terms is invalid, the remaining provisions remain in force, and the invalid provision is replaced by the applicable statutory rule.
18.2 Language. These Terms are available in English, Simplified Chinese, Traditional Chinese, Japanese and Korean. The English version is the authoritative version; the other language versions are translations. If they differ, the English version prevails.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Wislinker GmbH, Nordwestbahnstr. 101/1/4, 1200 Vienna, Austria, e-mail: support@myfate.ai
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content / the provision of the following service (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
E-mail address of the account:
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.